NEW HOMES QUALITY CODE AND CONSUMER CODE
WE ARE COMMITTED TO DELIVERING A FIRST-CLASS CUSTOMER SERVICE. THIS MEANS WE CARE ABOUT WHAT HAPPENS BEFORE AND AFTER YOU GET THE KEYS, ENSURING YOUR NEW HOME JOURNEY IS REWARDING AND ENJOYABLE.
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To ensure you receive excellent service, Devine Homes follows consumer codes - and the applicable code for your home purchase depends on when you reserved your home.
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Click on the relevant consumer code button to learn more.
NHQB CODE OF PRACTICE
​If you reserved your home on or after 7 January 2025, your purchase will be covered by the New Homes Quality Code which is overseen by the New Homes Quality Board. This Code sets out the standard of quality and customer service you can expect from us.
You will also have access to the New Homes Ombudsman Service (NHOS) if you are dissatisfied with our decision or handling of any complaints raised through our own complaint’s procedure.
The version of the New Homes Quality Code which applies to your purchase varies depending upon reservation date. Links to the relevant versions are provided below, dependant on the day of reservation:
OUR CURRENT DEVELOPMENTS
